Thank you for shopping at Mokanya Marketing! We are committed to delivering your order safely, securely, and as efficiently as possible. Whether you are treating yourself to a new home accent piece or sending a gift to someone special, we want your shopping experience — from checkout to doorstep — to be seamless and enjoyable.
Please read our Shipping Policy carefully, as it outlines everything you need to know about how we process, ship, and deliver your orders.
1. Order Processing & Handling Time
Processing Time
All orders are processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays. Orders are not processed or shipped on weekends or public holidays.
Order Cut-Off Time
- Orders placed before 5:00 PM CST (Central Standard Time) will begin processing the same business day
- Orders placed after 5:00 PM CST will begin processing the following business day
Order Confirmation
Once your order is placed and payment is verified, you will receive an order confirmation email with a summary of your purchase. Please review this confirmation carefully and contact us immediately at support@mokanyamarketing.website if any details are incorrect, as changes may not be possible once an order has been processed.
Processing Delays
During peak seasons, promotional periods, or high-volume sale events, processing times may be slightly extended. We will do our best to communicate any delays proactively. If your order has not shipped within 3 business days of being placed, please contact our support team and we will look into it right away.
2. Shipping Zones, Rates & Transit Times
We currently ship within the United States only. All orders are fulfilled and dispatched from our warehouse and shipped through trusted, reliable carriers including USPS, UPS, and FedEx, depending on your destination and carrier availability at the time of dispatch.
| Shipping Method | Shipping Cost | Transit Time | Estimated Total Delivery |
|---|---|---|---|
| Standard Shipping (USA) | Free | 4–6 Business Days | 5–8 Business Days |
Estimated Total Delivery Time = Processing Time (1–2 business days) + Transit Time (4–6 business days)
Important Notes on Delivery Estimates
- All transit and delivery times are estimates only and are not guaranteed
- Delivery timelines may be affected by carrier delays, weather conditions, natural events, peak holiday volumes, or other circumstances beyond our control
- Business days are Monday through Friday and do not include weekends or federal holidays
- Rural or remote addresses may require additional transit time
We are not liable for shipping delays once an order has been dispatched and is in the custody of the carrier. However, we will always do our best to assist you in tracking down your order.
3. Shipping Carriers
We partner with the following trusted national carriers to ensure your order is delivered reliably:
- USPS (United States Postal Service)
- UPS (United United Parcel Service)
- FedEx
The carrier assigned to your order will depend on your delivery location, package dimensions, and carrier availability at the time of fulfillment. You will be notified of your assigned carrier in your shipment confirmation email, along with your tracking number.
4. Shipment Confirmation & Order Tracking
Once your order has been packed and handed off to the carrier, you will receive an automated shipment confirmation email containing:
- Your assigned tracking number
- The name of the shipping carrier
- A direct link to track your package
Please allow 24–48 hours after receiving your shipping confirmation for the tracking information to become active and visible on the carrier’s website or tracking portal. This is normal and does not mean your package is not moving.
How to Track Your Order
- Check your shipment confirmation email for your tracking number
- Visit the carrier’s website (USPS.com, UPS.com, or FedEx.com) and enter your tracking number
- Alternatively, contact us at support@mokanyamarketing.website with your order number and we will provide a tracking update
If your tracking information has not updated for more than 5 business days, please reach out to us and we will investigate on your behalf.
5. Delivery Addresses & Restrictions
We ship to the following address types within the United States:
- Residential addresses
- Business addresses
- P.O. Boxes
- APO/FPO/DPO military addresses
Address Accuracy
It is the responsibility of the customer to ensure that all shipping address details entered at checkout are accurate and complete, including apartment or suite numbers, zip codes, and any relevant delivery instructions.
Mokanya Marketing is not responsible for orders delivered to an incorrect address as a result of customer error. If you notice an error in your shipping address after placing your order, please contact us immediately at support@mokanyamarketing.website. We will do our best to correct it before the order ships, but we cannot guarantee changes can be made once an order has been processed.
Address Corrections & Re-Delivery
If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer, we will contact you to arrange re-shipment. Please note that additional shipping charges may apply for re-delivery in such cases.
6. Lost, Damaged, or Incorrect Items
We take great care in packaging every order to ensure it arrives in perfect condition. However, in the rare event that something goes wrong during transit, we are here to help.
Lost Packages
If your tracking information shows that your package has been delivered but you have not received it, please:
- Check around your property, with neighbors, or at your building’s mail room
- Contact your local post office or carrier facility with your tracking number
- Wait 2–3 additional business days, as carriers sometimes mark packages as delivered slightly early
If your package still cannot be located after these steps, please contact us at support@mokanyamarketing.website with your order number and we will open an investigation with the carrier on your behalf. Resolution times may vary depending on the carrier’s investigation process.
Damaged Packages
If your order arrives visibly damaged, please:
- Do not discard the packaging — retain all original boxes, wrapping, and packaging materials as they may be required for a carrier claim
- Contact us within 7 days of delivery at support@mokanyamarketing.website
- Include your order number and clear photographic evidence of the damaged packaging and item(s)
Once your claim is reviewed and verified, we will offer a replacement, refund, or store credit in accordance with our Return & Refund Policy.
Incorrect Items
If you receive an item that does not match what you ordered, please contact us within 7 days of delivery at support@mokanyamarketing.website with your order number and photos of the item(s) received. We will arrange for the correct item to be sent to you and cover any associated return shipping costs for the incorrect item.
Inbound Return Shipments
Please note that for standard customer-initiated returns, the customer is responsible for any items that are lost or damaged while in transit back to us. We strongly recommend using a trackable shipping method and purchasing shipping insurance for all return shipments to protect yourself in the event of loss or damage.
7. Undeliverable Packages & Refused Deliveries
In cases where a package is deemed undeliverable by the carrier (due to an incorrect address, repeated failed delivery attempts, or refusal of delivery), the package may be returned to us. In such cases:
- We will contact you via the email address on file to discuss next steps
- Re-shipment may be arranged, and additional shipping fees may apply
- If you choose not to have the item re-shipped, a refund may be issued minus the original shipping cost and any applicable return shipping fees charged to us by the carrier
8. Shipping During Peak & Holiday Periods
During high-volume periods such as the holiday season, major sales events, and national holidays, processing and delivery times may be longer than usual. We recommend placing your orders well in advance during these periods to ensure timely delivery.
We will do our best to communicate any anticipated delays on our website or via email. However, once orders are in the hands of the carrier, delivery timelines are outside of our direct control.
9. Order Modifications & Cancellations After Shipping
Once an order has been shipped, we are unable to modify or cancel it. If you need to make a change to your order, please contact us as soon as possible at support@mokanyamarketing.website. If the order has not yet shipped, we will do our best to accommodate your request.
For orders that have already shipped, please refer to our Return & Refund Policy for instructions on how to return an item once it has been delivered.
10. Our Commitment to You
At Mokanya Marketing, we understand that receiving your order quickly and in perfect condition matters. We are constantly working to improve our fulfillment processes and carrier partnerships to ensure the best possible delivery experience for every customer. Your trust means everything to us, and we are always here to help if anything doesn’t go as planned.
11. Contact Information
If you have any questions about your order, shipping status, or this policy, please reach out to our customer support team through any of the following:
Business Name: Mokanya Marketing
Business Email: support@mokanyamarketing.website
Business Hours: 9:00 AM – 6:00 PM CST (Monday – Friday)
Business Address: 315 Young St, Columbia, KY 42728, United States
Phone: +1 281 670 4490
We aim to respond to all inquiries within 1–2 business days. For the fastest response, please include your order number in all correspondence.
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