What types of tissue box covers does Mokanya offer?
At Mokanya, we offer a wide range of decorative tissue box covers to suit every home style. Our collection includes woven rattan-inspired covers for a natural, textured look, crystal and rhinestone-embellished designs for a glamorous, luxury feel, and everything in between. Whether your decor is minimal and modern or bold and eclectic, we have a piece that fits beautifully into your space.
Are your tissue box covers compatible with standard tissue boxes?
Yes! All of our tissue box covers are designed to fit standard rectangular tissue boxes, which are the most widely available size at grocery stores and pharmacies. If you have a question about a specific product’s dimensions, feel free to contact us at support@mokanyamarketing.website before purchasing and we’ll be happy to assist.
How do I place an order?
Placing an order is simple. Browse our collection, select the product you love, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You’ll receive an order confirmation email as soon as your purchase is successfully placed.
What payment methods do you accept?
We currently accept PayPal and Venmo for all orders. All payments must be made in full at the time of purchase. We are always working to expand our payment options, so check back for updates. If you have any trouble at checkout, contact our support team and we’ll be glad to help.
How long does shipping take?
All orders are processed within 1–2 business days. Once shipped, standard delivery typically takes 4–6 business days, bringing your estimated total delivery time to 5–8 business days from the date of your order. Please note that delivery times are estimates and may vary depending on your location, carrier delays, or peak holiday periods.
How much does shipping cost?
We charge a flat rate of $8.00 for standard shipping on all orders within the United States. There are no hidden fees — the shipping cost you see at checkout is the only shipping charge you will pay.
Will I receive a tracking number for my order?
Yes! Once your order has been dispatched, you will receive an automated shipment confirmation email containing your tracking number and carrier information. Please allow 24–48 hours after receiving this email for the tracking details to become active on the carrier’s website. If you have not received your tracking information within 3 business days of placing your order, please contact us and we will look into it right away.
What is your return policy?
We accept returns within 30 days of delivery. To be eligible, items must be unused and returned in their original condition with all original packaging and accessories. To initiate a return, please contact us at support@mokanyamarketing.website with your order number and reason for return. For full details, please visit our Return & Refund Policy page.
My item arrived damaged. What should I do?
We’re so sorry to hear that! If your order arrives damaged or defective, please contact us within 7 days of delivery at support@mokanyamarketing.website with your order number and clear photos of the damaged item and packaging. Once we review and verify your claim, we will arrange a replacement or full refund at no additional cost to you.
Can I cancel or modify my order after placing it?
We process orders quickly, so please contact us as soon as possible at support@mokanyamarketing.website if you need to make a change or cancellation. We will do our best to accommodate your request if the order has not yet been processed or shipped. Once an order has shipped, we are unable to make modifications, but you are welcome to initiate a return once the item is delivered.
Do your products make good gifts?
Absolutely! Our decorative tissue box covers make thoughtful and unique gifts for housewarmings, weddings, birthdays, Mother’s Day, or any special occasion. Our crystal and gold-tone luxury designs in particular are a popular choice for gifting, as they arrive looking beautiful and feel like a true treat to receive. If you’d like help choosing the right piece for someone, don’t hesitate to reach out — we’d love to help you find the perfect match.
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