At Mokanya Marketing, we are committed to providing a secure, straightforward, and convenient checkout experience for every customer. We want you to feel confident every time you shop with us, knowing that your payment information is handled with the highest level of care and security.
Please read our Payment Policy carefully, as it outlines the payment methods we accept, how transactions are processed, and what to do if you encounter any issues at checkout.
1. Accepted Payment Methods
We currently accept the following payment methods for all orders placed on our website:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
We are continuously working to expand our payment options to provide even greater convenience for our customers. Additional payment methods may be added in the future, and this page will be updated accordingly.
If you have a question about whether a specific payment method is accepted, please contact our support team at support@mokanyamarketing.website before placing your order.
2. Payment Terms
All payments must be made in full at the time of purchase. We do not currently offer partial payments, payment plans, or installment options unless explicitly stated during a promotional offer.
Your order will not be confirmed or processed until full payment has been successfully received and verified. Once payment is confirmed, you will receive an order confirmation email with a summary of your purchase.
3. Payment Security
The security of your financial information is extremely important to us. All transactions on the Mokanya Marketing website are processed through trusted, industry-standard third-party payment processors that use advanced encryption and security protocols to protect your data.
Key points about our payment security:
- Mokanya Marketing does not store, collect, or have direct access to your complete payment information, including full card numbers, CVV codes, or expiration dates
- All payment data is encrypted using SSL (Secure Socket Layer) technology during transmission
- Our payment processor complies with PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure the highest level of data protection
- Your personal and financial information is never sold, shared, or disclosed to unauthorized third parties
We strongly recommend that you only complete purchases on a secure, private internet connection and avoid entering payment information on public Wi-Fi networks.
4. Order Verification
To protect both our customers and our business from fraudulent activity, some orders may be flagged for additional verification before processing. This is a standard security measure and is not a reflection of your standing as a customer.
If your order requires additional verification, our support team will contact you using the email address or phone number provided at checkout. You may be asked to confirm:
- Your billing or shipping address details
- Proof of identity or payment authorization
- Any other information our team deems necessary to verify the legitimacy of the transaction
Orders that cannot be verified within a reasonable timeframe may be cancelled and refunded in full. We appreciate your patience and cooperation in helping us maintain a safe and secure shopping environment.
5. Currency
All prices displayed on the Mokanya Marketing website are listed and charged in USD (United States Dollars).
If you are accessing our store from outside the United States, please be aware that:
- Your bank or card issuer may apply foreign transaction fees or currency conversion charges
- The final amount charged to your account may vary slightly depending on your bank’s exchange rate at the time of the transaction
- Mokanya Marketing is not responsible for any additional fees charged by your financial institution
We recommend checking with your bank or card issuer for details on any applicable international transaction fees before placing your order.
6. Failed or Declined Payments
If your payment is declined or does not go through successfully, your order will not be processed and you will receive a notification. This can happen for a number of reasons, including:
- Insufficient funds or available credit on your card
- Incorrect payment details entered at checkout (card number, expiration date, or CVV)
- Your bank or card issuer flagging the transaction for security reasons
- Temporary technical issues with the payment platform
Steps to resolve a failed payment:
- Double-check that all payment details were entered correctly
- Confirm that your card has not expired and is in good standing
- Try a different card if one is available
- Contact your bank or card issuer to confirm there are no holds or restrictions on your account
- If the issue persists, contact us at support@mokanyamarketing.website and our team will do our best to assist you
Please note that multiple failed payment attempts may temporarily delay the processing of your order. We recommend resolving any payment issues before re-submitting your order.
7. Duplicate Orders & Accidental Charges
If you believe you have been charged more than once for the same order, or if a duplicate order was placed accidentally, please contact us immediately at support@mokanyamarketing.website with your order number(s) and details of the issue.
We will investigate promptly and, if a duplicate charge is confirmed, process a full refund for the duplicate transaction. Please allow up to 10 business days for the refund to appear on your account, depending on your card issuer’s processing time.
8. Pricing Accuracy
We make every effort to ensure that all prices displayed on our website are accurate and up to date. However, in the rare event of a pricing error, we reserve the right to:
- Cancel the affected order and issue a full refund
- Contact you to confirm whether you wish to proceed at the correct price
We will always communicate any pricing discrepancies to you directly before taking any action on your order.
All prices are subject to change without notice. The price charged for your order will be the price displayed at the time your order is placed and confirmed, as shown in your order confirmation email.
9. Taxes
Applicable sales taxes may be added to your order at checkout depending on your delivery location and local tax regulations. Any taxes applied will be clearly displayed before you complete your purchase.
Mokanya Marketing is not responsible for any import duties, customs fees, or additional taxes that may be applied by local authorities for orders shipped to certain regions.
10. Promotional Codes & Discounts
If you have a valid promotional code or discount, please apply it at checkout before completing your payment. We are unable to retroactively apply discount codes or promotions to orders that have already been placed and paid for.
Promotional codes are subject to their own terms and conditions, including expiration dates, minimum order values, and eligible product restrictions. Only one promotional code may be used per order unless otherwise stated.
11. Refunds & Chargebacks
Refunds for eligible returns will be processed back to the original card used at the time of purchase. Please refer to our Return & Refund Policy for full details on refund eligibility and timelines.
If you have a concern about a charge on your account, we strongly encourage you to contact us before initiating a chargeback with your card issuer. Most issues can be resolved quickly and directly with our support team, and we are committed to making things right for you.
Chargebacks initiated without prior contact with our support team may result in the suspension of your account and may affect your ability to place future orders with Mokanya Marketing.
12. Contact Information
Business Name: Mokanya Marketing
Business Email: support@mokanyamarketing.website
Business Hours: 9:00 AM – 6:00 PM CST (Monday – Friday)
Business Address: 315 Young St, Columbia, KY 42728, United States
Phone: +1 281 670 4490
We aim to respond to all inquiries within 1–2 business days. For the fastest response, please include your order number in all correspondence.
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